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Tour Cancellation Policies:

  • FREE cancellations up to 24 hours before the tour departure time.

  • 23 to 0 hours before the tour departure time or simply no show (No Show); there will be no refund.

  • Cancellations must be requested in writing to the following email: info@cancuntoursadventures.com.mx to be valid.

Bad Weather Guarantee:

  • If you want to change the date the tour due to bad weather conditions, you can do it, as long as it is at least 24 hours before and there will be no charge.

Price Guarantee:

  • CTA guarantees the reservation of your tour as well as its price before any increase or change, as long as you have made the reservation with full payment.

Services & Responsibilities:

  • CTA will be responsible only for the contracted services and not for situations inherent in the operation of the tour.

  • Guests must be in good physical condition

  • This tour is not suitable for pregnant women, or persons with recent surgeries, heart conditions, or back problems.

  • Minimum age to ride on your own: 16 (handling test required)

  • Maximum number of participants: 10 in single and 20 in double